Return & Refund Policy – Heritage Grains
At Heritage Grains, we are committed to delivering pure, natural, and wholesome products with the highest quality standards. Customer satisfaction is our priority, and we aim to ensure a smooth shopping experience.
Returns
Due to the perishable nature of our products, we do not accept returns once the order has been delivered and accepted.
- Returns are only applicable in cases where you receive a damaged, defective, expired, or wrong product.
- To be eligible for a return, you must notify us within 24 hours of delivery, along with clear photos or videos as proof.
Refunds
Once your return request is verified and approved, we will initiate a refund or replacement.
Refunds (if applicable) will be processed to your original method of payment within 5–7 business days.
Shipping charges (if any) are non-refundable, unless the issue was due to our error.
Exchanges
We replace items only if they are damaged, defective, or incorrect.
If you require an exchange, please contact us immediately at [ heritagegrains786@gmail.com /
📞 Phone: +91 7276802287. ]
Cancellations
Orders can be cancelled within 2 hours of placing the order or before dispatch.
Once shipped, cancellations will not be accepted.
Contact Us
For any return, refund, or exchange-related queries, please reach out to us:
📧 Email: heritagegrains786@gmail.com
📞 Phone: +91 7276802287